Lodging Policies

Cancellation

The Crooked Oak Mountain Inn is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us at least ten (10) days* prior to your arrival date to cancel your reservation.

In the unlikely event that you must cancel with less than ten (10) days’* notice, shorten your stay, or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can re-book your room(s), a full or partial refund will be made.

Rates/policies are subject to change and vary during high-impact periods and special requests. *A 30-day cancellation notice is required when reserving three rooms or more and for holidays & special events.  All online bookings will be charged to the credit card on file the day before arrival.

Arrival/Departure

Check-in: 3:00 p.m. – 7:00 p.m.

NOTE: Please let us know your approximate arrival time. If you are arriving outside of normal check-in hours, please call in advance so that arrangements can be made. 

Check-out: 11:00 a.m.

Other Rules

There is absolutely NO SMOKING inside the Inn; however, designated outdoor smoking areas are available.  There will be a $50 fee charged to your credit card if you smoke in your guest room or on your balcony or patio.

We are a family-friendly Inn and well-behaved children are welcome.

Since we are a pet-free Inn–we ask that you leave your own furry friends at home. We do, however, have a number of furry friends (who are all kept outdoors) at the Inn and enjoy any attention you want to give them!  

Dietary Restrictions/Needs

We are happy to accommodate all dietary restrictions and needs including, but not limited to, gluten-free, vegan, and vegetarian.  Please call us directly once you have booked your reservation to discuss your individual needs.

Gift Certificates

All gift certificates and gift cards must be presented at check-in and may not be used with any discounts or specials. The amount of your gift certificate/gift card will be deducted from your total bill upon arrival. Our gift certificates are valid for three (3) years, are not refundable and cannot be redeemed for cash; however, they are transferable.